Globally, enhancing access to healthcare services is critical and needs attention, particularly for urban growing communities like Delhi. This is because there are large public healthcare facilities available; however, many residents in lower economic sectors often do not utilize even primary healthcare. However, a key change is occurring – one that is changing the way these communities receive healthcare services. This ‘change’ is conceptualized by Bansari Rao Father, who opines that ‘healthcare is a right and not a privilege’.
To this end, Bansari Rao Father’s telemedicine project is aimed at enhancing the accessibility of healthcare for the marginalized sections of the Delhi population. His approach combines a technological layer with empathy, ensuring that those who in most cases are ignored in the health system now get the services they deserve.
The Need for Accessible Healthcare in Delhi
As is the case in most major cities, the diverse population of Delhi includes individuals from varying income strata. Wealthy individuals can afford to receive quality healthcare but a large fraction of the city’s population is unable to bear even the simplest healthcare costs. The prices of services, waiting periods, and the distance to a healthcare facility are some of the most common factors that deter many from utilizing the service even in times of urgency.
For patients receiving medical care in remote or marginalized communities, going to the hospital for even the mildest of illnesses is quite an expensive option – in time and money terms. This is where Bansari Rao Father’s telemedicine program comes into place to provide a creative approach that addresses this need.
What is Telemedicine, and Why Does It Matter?
Telemedicine allows healthcare to be provided using modern technology without the patient having to be physically present. Rather than going to a doctor or a clinic, video calls, phone calls, or mobile applications allow patients to connect with doctors and other healthcare workers. This type of care has gained popularity across the world in the last few years, particularly due to demand during the COVID-19 outbreak where patients had to receive treatment in a digital manner.
But for Bansari Rao Father, telemedicine is not an intermediate solution, rather it is important for people who otherwise cannot have access to long-term healthcare. His telemedicine efforts enable patients to receive low-cost healthcare without leaving their homes. People from the disadvantaged areas in Delhi can now consult a doctor, get a prescription, and even have follow-up visits without having to go anywhere.
How Bansari Rao Father’s Telemedicine Initiative Works
It’s all about the concept behind how to end the issue of accessibility and inclusion in Bansari Rao Father’s initiative. The telemedicine platform is completely user-friendly and can be used by any person with a smartphone, or someone who visits a community center with internet access.
Here’s how it works:
- Easy-to-Use Platform: Patients can log into the platform using the mobile application or the website. For those less here tech savvy, community centers in poor regions of the country have enabling staff available to organize ‘talk to a doctor’ appointments.
- Doctor Consultations: Patients can interact with registered physicians and other health professionals through the platform and book consultations. These consultations take place over the phone or video, allowing the physician to observe the patient and suggest the appropriate treatment.
- Affordable Fees: The telemedicine platform operates with the intention of making all services affordable. In the opinion of Bansari Rao Father, medical care is for all, not a few, therefore telemedicine services are inexpensive and more often than not people are charged very nominal fees since these are funded for those people who cannot afford to pay.
- Prescription and Follow-Up: Patients who visit the community center can even in many cases receive e-prescriptions that can be taken to the nearest pharmacy. There is also provision for follow-up consultations to the positive effect of patients being cared for and or only needing to be seen again at some other time if they have an improvement issue.
Bringing Healthcare to Underserved Communities
In what can be described as the hallmark of her father’s telemedicine program, Bansari Rao Father shines the spotlight on underserved areas of Delhi. Several individuals living in these regions are unable to seek conventional healthcare services due to different hindrances such as affordability in healthcare services as well as distances away from primary health facilities. The program has taken healthcare to people who had never been able to receive it by creating a point of access through local community healthcare representatives and mobile technology.
“Many people in these communities simply couldn’t go see a doctor – they would wait until it really hurt, most times resulting in further health problems,” opines Bansari Rao Father. “Telemedicine allows us to expand access and remove barriers so everyone, including the most disadvantaged, receive proper healthcare.”
Other local organizations and NGOs have also been involved in the venture in promoting the platform and educating the people on its usage. Through community members’ organizations, which are known and respected, Bansari Rao Father was able to broaden the scope of the program and gain the confidence of potential users who were reluctant to use unfamiliar technologies.
Improving Health Outcomes Through Early Intervention
An important advantage provided by telemedicine is the possibility of early intervention. Because healthcare is easy to obtain, patients have the incentive to consult a professional at the onset of an ailment, rather than the last stages. This not only helps the patient get better but reduces the pressure on the hospitals and emergency service units.
“Telemedicine helps us prevent these issues. We no longer have to wait for someone’s health to deteriorate before they seek immediate attention. Now, we can take steps to prevent a complication down the road,” says Bansari Rao Father.
Such measures have already started paying off. Since the beginning of the new initiative, many patients, who would not have seen a doctor any sooner, have managed to receive treatment for diseases as diverse as diabetes or respiratory infections due to the rapid spread of the disease to its later stages. Bansari Rao Father is thus helping several of the weaker sections of society in Delhi avoid health problems by nipping them in the bud.
Telemedicine: A Model for the Future
While the telehealth model implemented by Bansari Rao Father is limited to Delhi, it provides the next focus. There are many more vulnerable groups in India who are in need of such services. Telemedicine definitely has the ability to augment healthcare delivery in both metropolitan cities and rural areas by utilizing technology and working with the local population.
In the future, as the program grows, Bansari Rao Father envisions an additional extension of the program that will allow even more targeted specialization and education in achieving general health and patient care. The idea is to implement such a system where medicine is not only provided cover to address the causes but rather it is stressed in preventing illness from occurring.
Healthcare for All
Bansari Rao Father’s telemedicine initiative is a shining example of how technology can be harnessed for social good. By making healthcare affordable, accessible, and convenient, he is transforming the lives of people who were previously cut off from essential medical services. In a city as vast and diverse as Delhi, this program is making a real difference—one that has the potential to reshape the future of healthcare in India.
As Bansari Rao Father continues to push forward with his vision of healthcare for all, the impact of his work is being felt in every corner of Delhi, from the busiest markets to the quietest slums. His mission is clear: to ensure that no one is left behind in the quest for health and well-being.
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